Privacy policy

No Two respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and your rights under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information we collect

Information you provide

When you submit an enquiry or contact us, we may collect:

• Name
• Email address
• Business name
• Industry
• Location
• Package or service interest
• Project budget
• Project timeline
• Any additional information you choose to include

Technical information

To help protect the website and prevent spam or abuse, we may collect limited technical information such as:

• Hashed IP address
• Referring page
• Browser and device information (user agent)

Website analytics

We use Vercel Analytics to understand how visitors use our website and improve performance. Vercel provides privacy-friendly, aggregated analytics without using tracking cookies or building advertising profiles. We do not use analytics to identify individual visitors.

How we use your information

• We use your information to:
• Respond to your enquiry
• Deliver our services if you become a client
• Send transactional emails relating to your project
• Improve our website using aggregated, non-personal analytics
• Protect the website from spam, fraud and misuse

We do not send marketing emails or newsletters unless you have explicitly requested them.

Sharing your information

We only share personal information with trusted service providers that help us operate our business.

These currently include:

• Supabase — secure database hosting
• Resend — transactional email delivery
• Vercel — website hosting and privacy-friendly analytics

These providers process information only where necessary to deliver our services.

We do not sell, rent or share your personal information for advertising or marketing purposes.

International processing

Some of our service providers may process or store information outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled in accordance with Australian privacy law.

Data retention

If you submit an enquiry but do not become a client, we generally retain your information for up to 24 months.

If you become a client, we retain relevant records for the duration of our engagement and for up to 7 years where required for taxation, accounting or legal purposes.

You may request deletion of your personal information at any time unless we are legally required to retain it.

Security

We take reasonable steps to protect the personal information we hold against loss, misuse, unauthorised access, disclosure or alteration.

While no online service can guarantee absolute security, we use reputable providers and industry-standard security practices to help safeguard your information.

Cookies

This website does not use advertising or tracking cookies.

If you access the No Two Client Portal, a secure session token may be stored in your browser to keep you signed in. This token is required for the portal to function and is removed when you sign out or your session expires.

Your rights

You have the right to request access to the personal information we hold about you and to request corrections where information is inaccurate or incomplete.

You may also request that we delete your personal information where we are not legally required to retain it.

We aim to respond to privacy requests within 30 days.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology or legal obligations.

The most current version will always be published on this page.

Contact

For any privacy enquiries or requests, please contact:

No Two
hello@notwo.com.au

Brisbane, Queensland, Australia